IT Support
for your business
Empowering Your Small & Medium Business with Seamless IT Solutions
Working with
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We understand the IT challenges small businesses face. We can develop a strategy to enhance your IT infrastructure to meet your needs.
IT Support Features!
IT Services for your business can be easy.
Regular Support Plans
Sole Trader IT Support
Features
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Remote Support* Get quick IT assistance anywhere. Our team can remotely access and resolve issues without needing a physical visit.
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Diagnostics Comprehensive system checks to identify and troubleshoot issues efficiently, ensuring optimal performance.
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Security Robust virus protection for your systems with the latest security measures to safeguard against threats and vulnerabilities.
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System Monitoring Continuous oversight of your IT infrastructure to detect and address potential issues before they become problems.
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Email Support Business email support(Microsoft, Google) Efficient handling of your email systems, basic setup, maintenance, and support to ensure seamless communication.
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IT Advice Expert guidance on IT strategy, system upgrades, and best practices to maximize your technology investments.
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Asset logging Detailed tracking of your IT assets for better management and planning. Keep track of hardware, software, and licenses.
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24 Hour SLA Guaranteed service level agreement ensuring investigation of IT issues within 24 hours, for reliable and timely support.
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Addon Backup** Optional, fully-managed backup service available for an extra charge. Comprehensive data protection and disaster recovery.
Standard IT Support
Features
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Remote Support* Get quick IT assistance anywhere. Our team can remotely access and resolve issues without needing a physical visit.
-
Diagnostics Comprehensive system checks to identify and troubleshoot issues efficiently, ensuring optimal performance.
-
Security Robust virus protection for your systems with the latest security measures to safeguard against threats and vulnerabilities.
-
System Monitoring Continuous oversight of your IT infrastructure to detect and address potential issues before they become problems.
-
Email Support Business email support(Microsoft, Google) Efficient handling of your email systems, basic setup, maintenance, and support to ensure seamless communication.
-
IT Advice Expert guidance on IT strategy, system upgrades, and best practices to maximize your technology investments.
-
Asset logging Detailed tracking of your IT assets for better management and planning. Keep track of hardware, software, and licenses.
-
24 Hour SLA Guaranteed service level agreement ensuring investigation of IT issues within 24 hours, for reliable and timely support.
-
Addon Backup** Optional, fully-managed backup service available for an extra charge. Comprehensive data protection and disaster recovery.
Platinum IT Support
Features
-
Remote Support* Get quick IT assistance anywhere. Our team can remotely access and resolve issues without needing a physical visit.
-
Diagnostics Comprehensive system checks to identify and troubleshoot issues efficiently, ensuring optimal performance.
-
Security Robust virus protection for your systems with the latest security measures to safeguard against threats and vulnerabilities.
-
System Monitoring Continuous oversight of your IT infrastructure to detect and address potential issues before they become problems.
-
Email Support Business email support(Microsoft, Google) Efficient handling of your email systems, basic setup, maintenance, and support to ensure seamless communication.
-
IT Advice Expert guidance on IT strategy, system upgrades, and best practices to maximize your technology investments.
-
Asset logging Detailed tracking of your IT assets for better management and planning. Keep track of hardware, software, and licenses.
-
24 Hour SLA Guaranteed service level agreement ensuring investigation of IT issues within 24 hours, for reliable and timely support.
-
Addon Backup** Optional, fully-managed backup service available for an extra charge. Comprehensive data protection and disaster recovery.
*Subject to IT requirements. **Additional charge
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Voices of Our Success
With a decade of solution-driven service, we believe our clients’ experiences best reflect our commitment to excellence.
Hear directly from them about our track record of success
Get to know us
.
Dale Hudson
Since establishing Computer Medic in 2014, my deep-rooted passion for technology, coupled with a love for efficiency, has been the cornerstone of delivering cutting-edge IT solutions. Boasting over 15 years in the field, my primary aim is to enhance the digital experiences of both businesses and individuals. Computer Medic began its journey in Sudbury, a town that has been part of daily life since my youth and has since broadened its services on a global scale. We are experts in all-encompassing IT support, Cloud, Business class email, IT security, website services, and troubleshooting for both Windows and Mac systems. Our dedication lies in tackling IT issues, big or small, to ensure our clients enjoy seamless and secure digital operations.